About International Mail Service

On October 22, 2015, International Mail Service Inc (IMS) celebrated 25 years in the business of processing foreign mail and packages.  Over that time we’ve maintained the same ownership group and philosophy – provide customers cost effective services and ease of use.

Our customer base has grown to include large printers/publishers, fulfillment houses, universities, domestic mailers, associations, religious organizations, and E-Commerce ventures of all sizes.  You can find IMS customers in almost every state and some foreign countries.

While our parcel business has grown quickly over the last few years, we’ll always be able to process your post cards, letters, and flats too.  Our close relationship with the United States Postal Service (USPS) allows us to offer unique services at highly discounted rates.  Utilizing the USPS means you’re going to get consistent delivery to every country in the world – not just a few industrialized areas.

The attention to detail and customer service IMS provides is unparalleled in this industry.  We make a strong effort to insure that your mail and parcels leave our building with a complete address and your invoice is comprehensive and accurate.  If there is an issue with your mail or packages, we’ll either fix it or contact you to make it right.  We take the “Gatekeeper” responsibility very serious.

If you call our office with a question or quote request, you’ll have a response normally within an hour or two.  Our Sales/Service Representatives can consult on design and service recommendations to insure the best possible value.

Our employees remain a very important part of IMS and we’re very proud of all of them.  They create and employ efficiencies that may go unnoticed to most but allow us to keep costs to a minimum while enabling quick turnaround for your mail and parcels. 

Hopefully this site will educate and serve as a valuable reference tool.  Please let us know how you like it and if you ever pass through Kalamazoo, well, you better stop!

Priority Mail Express International Presort Drop Shipment  |   Priority Mail International Presort Drop Shipment  |  Stamps international services  |  USPS Commercial ePacket, ePacket, FCMI, FCPI, IPA, ISAL, PMEI Drop Ship, PMI Drop Ship, First Class International   |   We specialize in international parcal tracking to all countries.

LATEST NEWS


  • 11/30/16 Service suspended to Guatemala Open or Close

    Effective immediately, the Postal Service has suspended most mail services to Guatemala. Until further notice, all Post Offices and other acceptance locations will not accept any mail destined to the country of Guatemala, other than Global Express Guaranteed (GXG) service, which is still available. The suspension affects Priority Mail Express International (PMEI), Priority Mail International (PMI), and First-Class Mail International (FCMI), First-Class Package International Service (FCPIS), International Priority Airmail (IPA), International Surface Air Lift (ISAL), and M-Bag items.

    For already deposited items other than GXG addressed to Guatemala, the Postal Service will endorse them “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.

    For any returned item bearing a customs form, as well as any item shipped with Priority Mail Express International service, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.

    For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or the sender may remail them with the existing postage once service to Guatemala has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.”

  • 11/29/16 Fires in Israel affecting delivery Open or Close

    The designated operator of Israel, Israel Postal Company Ltd, asks us to inform the designated operators of other Union member countries that massive fires in the area around the city of Haifa, intensified by exceptionally strong desert winds, caused fires to spread to the city. The authorities ordered a massive evacuation of residents and closed access to large areas, mainly in the city of Haifa and surrounding areas.

    Since 25 November 2016, roads have been closed and transportation stopped (private vehicles, buses and trains) in various parts of the country, causing interruptions and delays in the distribution and collection of mail (letter-post, parcels and EMS).

    Israel Postal Company Ltd thanks all member countries for their understanding. It will update designated operators via EmIS once the situation has returned to normal.

  • 11/28/16 Strike in Barbados (updated 12/7/16) Open or Close

    The designated operator of Barbados, Barbados Postal Service, asks us to inform the designated operators of other Union member countries that the Grantley Adams International Airport has been experiencing industrial action since 24 November 2016, which is affecting mail facility operations and the delivery of incoming and outgoing letters, parcels and EMS items.

    Barbados Postal Service thanks all member countries for their understanding. It will update designated operators via EmIS once the situation has returned to normal.

    Update 12/7/16:

    The designated operator of Barbados, Barbados Postal Service, asks us to inform the designated operators of other Union member countries that the industrial action at Grantley Adams International Airport ended on 7 December 2016.

  • 11/23/16 Weather delays in Costa Rica (updated 11/29/16) Open or Close

    The designated operator of Costa Rica, Correos de Costa Rica, asks us to inform the designated operators of other Union member countries that, starting on 23 November 2016, Costa Rica has been experiencing torrential rain and strong winds, especially in the northern and Caribbean regions of the country, as a result of Hurricane Otto. This extreme weather has affected transportation infrastructure (roads, bridges and ports), as well as telecommunications, with the resulting impacts on the national postal network. This will lead to delays in mail processing and delivery (letters, parcels and EMS).

    Correos de Costa Rica thanks all member countries for their understanding; it will update designated operators via EmIS once the situation has returned to normal.

    Update 11/29/16:

    Further to EmIS 120/2016, the designated operator of Costa Rica, Correos de Costa Rica, asks us to inform the designated operators of other Union member countries that postal operations have returned to normal in the affected areas following Hurricane Otto. The extreme weather, which began on 23 November 2016, had a significant impact on transportation and telecommunications infrastructure and, as a result, the postal network.

    Correos de Costa Rica thanks designated operators for their understanding in this emergency situation and reaffirms its commitment to efficient postal service delivery.

  • 11/14/16 Earthquake in New Zealand Open or Close

    New Zealand Post would like to advise all IPC members that a recent 7.5 magnitude earthquake in the South Island has caused disruption to operations in large areas of the country since November 14th. Affected areas include the Wellington Region and the South Island. Delays in the delivery of all categories of mail (letters, parcels and EMS) are expected in the coming days.

    An update on the situation will be provided in a few days’ time.

  • 11/11/6 Customs strike in Brazil Open or Close
    The designated operator of Brazil, Correios, asks us to inform the designated operators of other Union member countries that delays are to be expected in the processing of inbound and outbound EMS items as a result of industrial action being taken by Brazilian customs staff responsible for inspecting such items. Correios thanks all member countries for their understanding; it will update designated operators via EmIS once the situation has returned to normal.
  • 11/3/16 Ongoing strike in Chile (Updated 11/11) Open or Close

    The Postal Administration of Chile, CorreosChile, asks us to inform the designated operators of other Union member countries that the strike by Chilean customs staff is still ongoing, and delays in the processing of all incoming and outgoing postal items (letters, small packets, parcels and EMS) are to be expected until further notice.

    CorreosChile thanks all member countries for their understanding; it will update designated operators via EmIS once the situation has returned to normal.


    UPDATE 11/11/16:

    "The designated operator of Chile, CorreosChile, asks us to inform the designated operators of other Union member countries that the strike by Chilean customs staff is still ongoing, and delays in the processing of all incoming and outgoing postal items (letters, small packets, parcels and EMS) are to be expected until further notice.

    CorreosChile thanks all member countries for their understanding; it will update designated operators via EmIS once the situation has returned to normal."

  • 10/19/16 IMS introduces the lowest PMEI and PMI rates ever! Open or Close

    Global delivery Shipping and international package sending as a world parcel concept made of a mountain of cardboard boxes as a volcanoe with a group of flags as a symbol of fast service.The United States Postal Service (USPS) has just introduced new service options for consolidated volumes of PMEI and PMI packages.  "Priority Mail Express International Presort Drop Shipment" and "Priority Mail International Presort Drop Shipment" services (aka PMEI & PMI Drop Ship) are brand new and very aggressively priced to compete.  Combined with IMS integration, you get the absolute best of both worlds - ease of use and the lowest rates ever!  Some highlights include:

    • IMS all-inclusive rates will save 35-55% compared to PMEI-PMI Retail (depending on volume, package weight, and country destination).
    • Maximum package weights of 66-70 lbs (to most countries).
    • Door to door tracking at www.usps.com.
    • Low minimum volume requirements.
    • Consistent delivery via the most reliable network in the world.

    Most are aware of our very popular "Commercial ePacket" service that includes door to door tracking to 29 of the most popular countries (just added Hong Kong this month).  One of the limitations however, is the 4.4 lb maximum package weight.  This is where the new Drop Ship services will compliment perfectly as the weight limit is 66-70 lbs (most countries) along with the availability to most countries worldwide.

    All of the above services are available to either Endicia or Stamps.com PC postage subscribers.  Once integrated with IMS, you can choose all "consolidator services" right from the international menu.  IMS customers can also print the PMEI and PMI labels directly from our web portal (just as current).

    I know discounts of this kind are unprecedented in our industry and that's why we're so excited to bring this to our customers!  Keep in mind that if you work closely with a USPS Account Manager we can make joint calls (as USPS "Postal Qualified Wholesalers").  We really value our relationships with the USPS and are happy to team up whenever possible.

    Please contact me - I'd be happy to discuss and offer an analysis of your international parcel costs and show you what we could offer.  Thanks in advance, I look forward to hearing from you!

    Mark Bouman, Business Development

    mbouman@intlmailserv.com

    800-466-6245

  • 10/12/16 USPS announces 2017 Mailing Services Prices Open or Close

    First increase in three years for First-Class Mail Forever Stamps

    October 12, 2016 


    http://www.facebook.com/uspsspacerTwitter @USPS

    WASHINGTON — The United States Postal Service today filed notice with the Postal Regulatory Commission (PRC) of price changes for Mailing Services products to take effect next year, following the end of the holiday mailing season. The new prices, if approved, include a two cent increase in the price of a First-Class Mail Forever stamp, returning the price to 49 cents, the price of a Forever stamp before the Postal Service was forced to reduce prices by the PRC as part of the exigent surcharge removal.

    The last time stamp prices increased was in January 2014. Today’s price change filing does not include any price change for Postcards, for letters being mailed to international destinations or for additional ounces for letters.

    The First-Class Mail prices for these products are:  

      Current     New
    Letters (1 oz.)    47 cents  49 cents
    Letters additional ounces      21 cents   21 cents
    Letters to all international destinations   $1.15     $1.15
    Postcards    34 cents 34 cents

    Stamp prices have stayed consistent with the average annual rate of inflation since the Postal Service was formed in 1971.

    Pricing for Standard Mail, Periodicals, Package Services and Extra Services will also be adjusted next year and can be found at www.prc.gov. The PRC will review the prices before they are scheduled to become effective on Jan. 22, 2017. Today’s filing does not affect Postal Service Shipping products and services.

    The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.

  • 9/22/16 ePacket service to Hong Kong Open or Close

    Effective October 2, 2016 the Commercial ePacket service will be available to Hong Kong.  This brings the total number of countries to 29.  Hong Kong will be in Price Group 11.  Please let us know if you would like additional information about this trackable, cost-effective option for your eCommerce packages weighing 4.4 lbs or less.

WHAT OUR CLIENTS SAY


IMS provides a professional expertise that is appreciated. They have taken care of our international mailing needs for over 15 years, regardless of the mailing requirements. They are a true partner when it comes to delivering exceptional service.

Kerry Still - Mail Services Manager, Walsworth

We have been utilizing IMS since the early 1990’s and we would not consider working with anyone else. IMS sets the bar by which we measure our other vendors. Their approach to customer service, their integrity, and their dedication to meeting our needs brings considerable value to our company every day.

David C. Rhoa - President, Lake Michigan Mailers, Inc.